Customer Tech on-site Solution
BRealm customer technical services will provide you with all the support for you to get the most out of your technology, providing expert assistance to BRealm customer technical services will provide you with all the support for you
to get the most out of your technology, providing expert assistance to allow you
to run your business with out any interruptions. We extend technical support
on-site and remotely. You will enjoy full IT management and support as if it
were your in-house department, but at a 25% of the cost of what your company
would pay to receive services from the same type of specialists.
Your assigned team
BRealm will assign to your company specific team members from project managers,
account managers, customer tech support, programers and designers. You will be
supported by people that is knowledgeable of you business and company culture,
and respond quickly to any problem or emergency that you may have.
• On-site tech support • New user set-up and training
• Centralized Antivirus services
• System security patches
• Databases packs
• Software updates
• System and data Back-ups
Software Installation and Updates
The Brealm team will install software necessary to keep up to date all the
software of the system of your location. Bream will update remotely or on-site
all the updates or software installation necessary.
Technical Support and Training
Brealm will provide a periodical technical support services for health of the
equipment and systems, and an on-request technical support and training for
Security and Email Account Managers
This service will assign an account manager that will be checking for the
security and proper function of the security access of the accounts of
operation systems, and remote users and the email accounts. This manager
maintains adds/removes/changes user permission and resolves technical problems
in this area, configuration of Outlooks Express™ and other applications that
interact with the email and security system.
Hardware Provision Specialist
The Brealm hardware provision account manager will manage the provision and
inventory of all the hardware necessary or requested by the company. Due to
Brealm not being a hardware provider, Brealm will have an assigned hardware
account manager that will look in the main Brealm providers (or elsewhere
should the need arise) in terms of quality, guarantees and availability and
manage the hardware inventory, new equipment request installation and provide
the technical support.
Technology Installations and Upgrades
Brealm will perform a monthly check based on the software history of everything
installed on location on updates and send a report for updates suggested to a
designated person of the company. Then following confirmation or authorization,
the Brealm team will proceed with the installation of these updates through the
service software installation updates.
Brealm will respond to and emergency technical problem within the 4 hours with
a technical person on site.
Tech support turn around
Brelam will provide and maximum time for problem solution of 24 hours- given
that the problem is classified as an update, migration, and investigation or
depends on third-parties for its solution.